Job Title:
Order Management Specialist (SAP)
Pay Rate:
$26.45
Duration:
12 months
Location:
Cary, NC (Hybrid - 3 Days Onsite from Tuesday to Thursday, 2 Days Remote - Monday & Friday)
This position is for the
Healthcare Diagnostics
division.
We are looking for an
Order Management Specialist (SAP)
- Expected to actively engage in
inbound and outbound phone calls
to drive
eCommerce product sales
through expert support and guidance.
- Supports customers and internal users with referral to the appropriate specialist for technical support and/or problem resolution when warranted.
- Recognizes when to escalate customer issues.
- Participates in conference calls with various internal and external customers.
- Being a team player within a production support team and sharing your knowledge and experience with your other team members.
- Onboard customers with direct
EDI and GHX setup
, working with IT partners and customers.
- Deep-diving into SAP production issues/defects and resolving them as quickly as possible while tracking root causes and trends to improve overall system performance, which ultimately reduces rework and improves the customer experience.
- Assisting with ad-hoc reporting and analytics based on the requirements provided, with the ability to visualize the data (tell a story).
- Working closely with IT to solve complex issues in eCommerce platforms,
SAP
, and EDI/GHX.
- Manage daily system reports to ensure customer satisfaction.
- Generate revenue by managing orders for products/services from customers via electronic ordering and invoice failure intervention.
- Assist with driving the sales & marketing of eCommerce utilization to the US customer base for Diagnostics order administration.
- Maintain a positive team environment while providing the best customer experience.
- Identify and implement process improvements.
Your expertise:
- Knowledge of SAP.
- Knowledge of eCommerce platforms using Hybris/
SAP
and GHX/EDI.
- Successful demonstration of key responsibility and knowledge referenced above.
- Knowledge of Lean Six Sigma preferred.
- Ability to adapt to rapidly changing processes and environments.
- Project management skills preferred.
- Knowledge of
reporting platforms
such as Qlik, Power BI, and SQL
The requirements:
- 1 to 3 years of related GHX,
EDI
, and
SAP
experience or equivalent combination of education and experience.
- Strong computer skills, knowledge of Windows applications
- Strong problem-solving skills
- Excellent verbal and written communication skills
- Strong organizational skills, able to multitask and prioritize tasks
- Able to work in a team environment, be flexible, reliable, and supportive
- Experience in the
healthcare
or medical device industry.
- Minimal travel required
