Job Title: Order Management Specialist (SAP)

Pay Rate: $26.45

Duration: 12 months

Location: Cary, NC (Hybrid - 3 Days Onsite from Tuesday to Thursday, 2 Days Remote - Monday & Friday)

This position is for the Healthcare Diagnostics division.

We are looking for an Order Management Specialist (SAP)

Expected to actively engage in inbound and outbound phone calls to drive eCommerce product sales through expert support and guidance.
Supports customers and internal users with referral to the appropriate specialist for technical support and/or problem resolution when warranted.
Recognizes when to escalate customer issues.
Participates in conference calls with various internal and external customers.
Being a team player within a production support team and sharing your knowledge and experience with your other team members.
Onboard customers with direct EDI and GHX setup , working with IT partners and customers.
Deep-diving into SAP production issues/defects and resolving them as quickly as possible while tracking root causes and trends to improve overall system performance, which ultimately reduces rework and improves the customer experience.
Assisting with ad-hoc reporting and analytics based on the requirements provided, with the ability to visualize the data (tell a story).
Working closely with IT to solve complex issues in eCommerce platforms, SAP , and EDI/GHX.
Manage daily system reports to ensure customer satisfaction.
Generate revenue by managing orders for products/services from customers via electronic ordering and invoice failure intervention.
Assist with driving the sales & marketing of eCommerce utilization to the US customer base for Diagnostics order administration.
Maintain a positive team environment while providing the best customer experience.
Identify and implement process improvements.

Your expertise:

Knowledge of SAP.
Knowledge of eCommerce platforms using Hybris/ SAP and GHX/EDI.
Successful demonstration of key responsibility and knowledge referenced above.
Knowledge of Lean Six Sigma preferred.
Ability to adapt to rapidly changing processes and environments.
Project management skills preferred.
Knowledge of reporting platforms such as Qlik, Power BI, and SQL

The requirements:

1 to 3 years of related GHX, EDI , and SAP experience or equivalent combination of education and experience.
Strong computer skills, knowledge of Windows applications
Strong problem-solving skills
Excellent verbal and written communication skills
Strong organizational skills, able to multitask and prioritize tasks
Able to work in a team environment, be flexible, reliable, and supportive
Experience in the healthcare or medical device industry.
Minimal travel required

Infosoft, Inc.

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Order Management Specialist (SAP)