Key Responsibilities:
• Lead customer interactions: showcasing Client strengths, capabilities, and experience.
• Trusted advisor: Establish and maintain trusted advisor relationships with client stakeholders, especially during early engagement. Help and guide customer on transformation journey. Drive customer satisfaction through proactive communication, governance, and escalation management.
• Industry insights: Bring in industry and technology insights to help shape customer transformation journeys.
• Act as a liaison: Bridge pre-sales, solutioning, and delivery efforts between Client and the customer.
• Solution strategy: Own the solution strategy, build key parameters which are unique to solution and customer.
• Strategic inputs: Provide strategic inputs on pricing, scoping, and risk mitigation based on the customer’s landscape.
• Identify and guide team on proactive farming, cross-sell, and up-sell strategies within accounts.
Qualifications:
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Proven experience with SAP S/4HANA and other SAP applications
• Strong presales and customer liaison skills.
• Excellent communication and interpersonal skills, capable to lead CXO, SVP and executive level discussion.
• Proven experience managing multi-stakeholder engagements and large transformation pursuits.
• Ability to build and maintain customer trust.
• Ability to work independently and as part of a team.
