SAP is a leading provider in Travel, Expense and Invoice Management, seeking a Client Success Manager to maximize customer value through solution expertise. The role involves building relationships with stakeholders, managing renewals, and identifying opportunities for customers to leverage SAP Concur solutions.
Responsibilities
- Build deep relationships with various stakeholders and earn trusted advisor status with customers
- Identify new opportunities for customers to leverage new or expanded SAP Concur solutions
- Mitigate churn and manage renewals of SAP Concur solutions/services
- Identify sales leads and support sales in expansion and upsell efforts
- Manage through crisis and de-escalate customer situations
- Identify a client's desired outcomes and assist them in achieving these mutual agreed upon goals
- Build a territory plan to proactively engage customers throughout their lifecycle journey
- Contribute to process development and organizational growth projects
- Drive renewals, expansions, and up-sells of our solutions
Skills
- Strong relationship building skills
- Deep knowledge of business models, strategies, and line of business processes
- Proven ability to handle difficult customer situations and discuss complex issues with customer Admins and Executives
- Experience with cloud software solutions and delivery models
- Ability to apply risk-mitigation strategies to customer situations
- Knowledge of SAP Concur solutions and the business processes they enable
- Bachelor's degree or equivalent required
- Experience in business software
- Knowledge of SAAS
- Strong program/project management and organization skills
- Relationship-driven mindset with excellent communication skills
- Experience driving renewals, expansions, and up-sells
Benefits
- SAP North America Benefits
Company Overview
SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services. It was founded in 1972, and is headquartered in Walldorf, Baden-Wurttemberg, DEU, with a workforce of 10001+ employees. Its website is https://www.sap.com.
