Role Summary:
Flowserve is seeking an experienced SAP OTC / SD Functional Consultant to support and optimize our Order‑to‑Cash (OTC) processes within SAP S/4HANA. This role partners closely with sales operations, supply chain, logistics, finance, service centers, and customer service teams to design, configure, test, and deploy high‑quality OTC solutions. The consultant will be responsible for functional design, configuration, issue resolution, continuous improvement, and ensuring a seamless sales‑to‑billing workflow across North American sites.
The role requires strong hands‑on SAP SD experience and an end‑to‑end understanding of OTC processes including order management, pricing, delivery, billing, returns, credit/debit memos, and integration with MM/FI.
The position is based in Irving, TX or Houston, TX, with 4 days onsite when not traveling and up to 50% travel to North American facilities. This role is not offering sponsorship at this time.
Responsibilities:
- Configure SAP SD processes supporting OTC including sales order management, pricing, delivery, billing, and credit/debit processing
- Support master data changes for customer master, material master, and output conditions
- Document end‑to‑end OTC workflows including order entry, ATP, fulfillment, shipping, invoicing, and returns
- Partner with business stakeholders to gather requirements, map processes, and convert them into functional specifications
- Create and execute test scripts for Unit, SIT, and UAT cycles; log, track, and retest defects
- Support cutover, go‑live, and hypercare activities across multiple sites
- Prepare SOPs, quick reference guides, and training materials; deliver end‑user training sessions
- Maintain OTC process documentation and ensure compliance and audit readiness
- Collaborate with developers on IDoc/EDI, interface enhancements, output forms, and reporting
- Perform root‑cause analysis for OTC issues and drive continuous improvement initiatives
- Partner with finance and supply chain teams to ensure accurate revenue recognition, account determination, and order settlement flows
Requirements:
- 7+ years of hands‑on SAP SD configuration experience in ECC or S/4HANA
- Strong understanding of OTC processes: order creation, ATP, delivery, shipping, invoicing, returns, and credit/debit notes
- Experience configuring pricing procedures (condition types, access sequences, pricing logic)
- Knowledge of SD–MM and SD–FI integration including account determination, intercompany, and inventory movement flows
- Experience writing functional specifications for RICEFW objects (forms, interfaces, enhancements, workflows)
- Strong experience with IDoc/EDI processes (850/855/856/810 or equivalent)
- Experience leading or supporting full lifecycle implementations, site deployments, or large enhancement projects
- Ability to document business processes and deliver training to diverse user groups
- Excellent communication and stakeholder‑management skills
- Must be legally authorized to work in the U.S. without sponsorship
- Willingness to travel up to 50% and work onsite 4 days per week
Preferred Qualifications:
- Experience with S/4HANA SD innovations (Fiori apps, aATP, BRF+, TM or EWM integration)
- Familiarity with returns, RMA processing, repair orders, or aftermarket service flows
- Experience in manufacturing, industrial equipment, or distribution environments
- Exposure to Agile practices (user stories, backlog management, sprint ceremonies)
- Experience in multi‑site or global SAP template deployments
- Understanding of COPA reporting and revenue recognition rules
Benefits:
Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and
many other excellent benefits!
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Req ID : R-17631
Job Family Group : Information Technology
Job Family : IT Business Analysis
EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision
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