Position Overview:Floating Capital Coordinator
As a Floating Capital Coordinator at PNC, you will provide exceptional customer service, help customers manage their financial transactions, and support branch operations. You will create a positive customer experience while identifying opportunities to promote PNC products and services.
Responsibilities:
- Ensures a one-of-a-kind customer experience that concentrates on enhancing financial prosperity and promoting customer dedication.
- Manages various customer engagements accurately and efficiently.
- Counsels customers on the alternative methods they can use for their financial dealings.
- Spots potential chances during customer engagements and guides them to the relevant branch staff.
- Encourages customers to partake in lobby activities and engaging conversations.
- Tailors PNC offerings to address customer preferences.
- Discerns sales possibilities and refers customers to the relevant team members for broadening relationships.
- Provides customers with knowledge about digital banking instruments, technological alternatives, and self-service options to handle financial transactions.
- Applies product and procedural proficiency to effectively tackle customer problems.
- Confirms that teller and branch operations are performed accurately, adhering closely to the policies and procedures set forth by PNC.
Preferred Skills:
- Accountability
- Banking Knowledge
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales Approach
Qualifications:
- Not required to have prior experience.
- A higher education qualification is not typically needed for roles at this level.
- It is preferable for individuals to have a high school diploma or its equivalent, such as a GED.
- Equivalent blends of education, job-specific qualifications, or related experience (such as military involvement) may be assessed.
- No degree required.
- Not obligated to hold certifications or licenses.
Benefits:
PNC ensures a comprehensive range of benefits to address your needs presently and in the years to come:
- Comprehensive package of medical, dental, and vision insurance
- Life Insurance
- Protection from Disabilities Over Short and Extended Periods
- The benefits package at PNC encompasses a 401(k) with employer matching, along with options for participating in a pension and buying company stock
- A Dependent Care Reimbursement Account is a benefit that provides employees with the opportunity to plan ahead for anticipated dependent care expenses and save money through tax savings
- Backup Child/Elder Care
- Adoption, surrogacy, and doula reimbursement are covered under the policy, indicating the organization's support for these family-building options
- Educational Sponsorship (featuring select fully paid programs) is available for those requiring financial aid
- The wellness program utilizes monetary rewards as a means of promoting active participation and sustained engagement
- Paid Time Off
