Requisition ID: 451496
Work Area: Information Technology
Expected Travel: 0%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3-3
Additional Locations:
Original Posting Date: 04/13/26
Job Title: IT Technology Service Senior Specialist
Location: Atlanta, GA
Work Model: Hybrid work model
Purpose and Objective
SAP America, Inc. seeks an IT Technology Service Senior Specialist at our Atlanta, GA location to design and develop systems, applications, products, services and data to optimize / automate SAP's business processes and improve work efficiency.
Expectations and Tasks
Resolve Complex issues in own area (e.g. cross-functional or cross-country projects); Enhance complex systems/processes.
Represents SAP to customers: Communicates clear and conveying processes & policies in a way that others can understand. Advocates for the end user by having a deep understanding of end user needs, behaviors & usage patterns. Promote the role of User Experience, thorough understanding of contemporary user-centered design methodologies & practices and ability to integrate those into current and future development efforts.
Owns a specific IT Infrastructure service or a group of services during the whole service lifecycle. Is in charge of the Infrastructure Operations portfolio and use Service Lifecycle methodology in Service Management tasks. Ensures and optimizes service operation of services.
Monitors OLA and SLA compliance for the Service in scope. Support 'early warning' process in regards to financial risk & opportunities. Responsible for relevant reporting of the Service in scope on global level.
Escalates emerging customer dissatisfaction immediately to Management/Engagement Managers and aligns steps to tackle the problem.
Ensure
Cross collaboration with other operations teams, including Service Coordination with the locations Vendor Contact for technical issues, related to operations. Aligns with Controlling on all financial aspects of the service contract. Align with Vendor Management Office on vendor relationship aspects of the service contract.
Education and Occupational Experience
Bachelor's degree or foreign equivalent in Engineering, Computer Science, Information Technology, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master's degree or foreign equivalent in Engineering, Computer Science, Information Technology, or a related field of study and four (4) years of experience in the job offered or related occupation.
Qualifications/Skills and Competencies Experience:
Experience must include four (4) years involving each of the following:
SAP Basis;
SAP HANA Administration;
Enterprise Architecture;
SAP S/4HANA system and administration;
SAP HANA Installation and Administration; and
SAP BTP - End-to-End Performance Analysis.
License/Certification required
AWS or Azure Hyperscaler Certifications.
Travel: N/A.
This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.
Internal use only: reference code lhrs4262
SAP:SAIL
EX:OUT
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
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