SAP/CX Systems Analyst
LOCATION: Morrow, GA
REPORTS TO: Sr. SAP/CX Systems Administrator
DEPARTMENT: Brand and Channel Strategy Division
REVISION DATE: 04.01.2026 E
EMPLOYMENT TYPE: Full-time
Position Summary
The Sr. SAP/CX Systems Analyst acts as the secondary liaison between business stakeholders and technical teams to ensure the SAP/CX CRM platform fully supports TOTO’s sales, marketing, and channel operations. Working under the direction of the Sr. SAP/CX Systems Administrator, the analyst gathers requirements, configures and maintains the system, delivers data‑driven insights, and drives continuous improvement to enhance efficiency and user adoption.
Essential Functions
- Business Systems Analysis
- Partner with Sales, Marketing, and Channel teams to understand current processes and future needs.
- Translate business requirements into functional specifications, user stories, and technical designs.
- Identify and recommend workflow enhancements that increase CRM utilization and streamline operations.
- SAP/CX Configuration & Administration
- Create and maintain CX objects, custom fields, validation rules, workflow rules, flows, and page layouts.
- Support integration points with SAP S/4 HANA, other SAP CX modules, and related enterprise platforms.
- Manage user access, profiles, roles, and permission sets to ensure appropriate security.
- Data Management & Reporting
- Uphold data‑quality standards and data‑governance policies; conduct regular data cleansing and validation.
- Design, build, and maintain dashboards, reports, and analytics that enable leadership decision‑making.
- Execute data imports/exports using Data Loader or comparable tools.
- Process Improvement & System Optimization
- Review existing CRM workflows; propose automation and efficiency improvements.
- Support integrations with ERP, marketing automation, and other enterprise systems.
- Document system architecture, process maps, and change‑management procedures.
- User Support & Training
- Provide Tier‑2 support for internal users; troubleshoot issues and coordinate with IT or development as needed.
- Conduct training sessions and develop user guides, FAQs, and best‑practice documentation to boost adoption.
- Release Management
- Evaluate SAP/CX platform updates and new feature releases.
- Perform functional testing in sandbox environments and coordinate deployments.
- Manage changes through a structured release‑governance process, ensuring minimal disruption.
Supervisory Responsibilities
- No direct supervisory responsibilities.
- May mentor junior analysts or administrators on best practices and system functionality.
Required Skills/Abilities
- Technical Skills
- SAP CX (Sales Cloud, Service Cloud) configuration and administration.
- Salesforce Lightning Experience, Flow Automation, and Apex basics (preferred).
- Proficiency with data‑management tools (Data Loader, import wizards).
- Experience building reports, dashboards, and analytics.
- Familiarity with API integrations and middleware (e.g., SAP CPI, MuleSoft) – preferred.
- Professional Skills
- Strong analytical and problem‑solving abilities.
- Excellent written and verbal communication; adept at stakeholder management.
- Ability to translate business requirements into clear technical solutions.
- Detail‑oriented documentation and process‑improvement capabilities.
- Commitment to delivering high‑quality customer service and teamwork.
Education and Experience
- Bachelor’s degree in Information Systems, Business, Computer Science, or a related field (or equivalent experience).
- 3 – 6+ years of experience administering Salesforce or SAP CX environments.
- Proven experience supporting CRM implementations, system‑optimization projects, and requirement‑gathering initiatives.
Work Environment & Travel
- Primarily office‑based with standard workstation setup (computer, monitor, telephone).
- Occasional travel (≤ 10 % of time) to regional offices or partner sites for training, meetings, or system‑integration workshops.
Physical Requirements
- Ability to sit for extended periods and operate a computer workstation.
- Ability to lift/transport up to 25 lb. (e.g., equipment, boxes).
- Vision requirements: ability to read standard screen displays and printed materials.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that may be required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Affirmative Action/EEO Statement
TOTO USA is an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
TOTO USA provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. We are committed to maintaining a drug‑free workplace.
