We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
JOB DESRIPTION
What you’ll do
As a Solution Customer Success Manager (S‑CSM) focused on Supply Chain, you are a trusted advisor who maximizes customer lifetime value by delivering solution‑area expertise to executive and line‑of‑business leaders, accelerating near‑term value via rapid adoption and consumption of SAP solutions. You own end‑to‑end customer success from post‑sale activation through steady‑state adoption in a high‑touch model, ensuring alignment between customer goals, contracted entitlements, and SAP capabilities.
Customer Adoption & Value Realization
- Own success for assigned Supply Chain customers across Planning, Logistics, Manufacturing, Asset Management, and SAP Business Network.
- Drive activation, adoption, and consumption aligned to customer objectives and contractual entitlements.
- Build deep executive relationships; guide best practices and transformation roadmaps to accelerate time‑to‑value.
- Develop and maintain Adoption Plans, Success Plans, and consumed ACV plans using standard customer success tooling.
Renewals, Revenue Protection & Expansion
- Own accurate renewal forecasting, including early risk identification and mitigation.
- Manage ACV at Risk with structured mitigation actions.
- Ensure consistent value realization and executive alignment.
- Identify and qualify expansion opportunities using needs, usage patterns, and solution adjacencies.
Engagement & Orchestration
- Deliver structured engagements: onboarding, value check‑ins, and executive business reviews.
- Orchestrate collaboration across Sales, Services, Product, Customer Success & Delivery, and partners.
Risk Management & Operational Excellence
- Monitor customer health, adoption progress, and consumption trends using standard metrics.
- Maintain strong data hygiene across success artifacts.
- Apply global customer success standards, playbooks, and governance.
What you bring
- Location Preference: Atlanta, GA or Plano, TX
- 5+ years in Customer Success, Account Management, Consulting, or similar roles.
- Strong executive presence and relationship‑building skills.
- Experience with value‑based customer success, adoption‑driven engagement, and renewal execution.
- Knowledge of SAP SCM solutions or end‑to‑end supply‑chain processes.
- Technical understanding of assigned solution areas.
- Bachelor’s degree (business, supply chain, or technology preferred).
- Willingness to travel; experience with customer success platforms preferred.
Preferred Qualifications
- Experience with SAP enterprise customers.
- Exposure to renewal forecasting, churn mitigation, and expansion.
- Familiarity with SAP Success Services.
Meet your team
You’ll work closely with SAP MU leadership, account teams, industry teams, solution management, and partners to ensure value delivery.
Skills you’ll use
- Professional: Business acumen, complex problem solving, communication, customer orientation, trust‑building, influencing.
- Technical: KPIs, AI, SaaS, technology innovation, SAP Cloud Suite, RISE & GROW with SAP.
- SCM‑specific: Adoption planning, renewal forecasting, ACV at Risk, executive EBRs, supply‑chain domain expertise.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 121,000 - 261,800 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 446799 | Work Area: Sales | Expected Travel: 0 - 40% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
