SAP is a market leader in end-to-end business application software and related services. The Solution Customer Success Manager will act as a trusted advisor to customers, maximizing customer lifetime value and driving the adoption of SAP oCFO solutions.
Responsibilities
- Act as a trusted advisor: Build deep executive relationships and earn trusted advisor status with customers
- Maximize customer lifetime value: Deliver solution area expertise to customer executives and their line of business
- Accelerate value delivery: Drive rapid adoption and consumption of SAP oCFO solutions
- Identify new opportunities: Leverage new or expanded SAP solutions, including the upcoming SAP Cloud Business Suite
- Mitigate churn: Manage renewals of SAP solutions/services
- Support sales: Identify sales leads and assist in expansion and upsell efforts
- Crisis management: Handle difficult customer situations and de-escalate crises
- Drive renewals and expansions: Focus on subscription or perpetual license-based solutions
Skills
- Executive presence: Strong relationship-building skills
- Business acumen: Deep knowledge of business models, strategies, and processes
- Problem-solving: Proven ability to handle complex issues with customer executives
- Cloud software expertise: Experience with cloud software solutions and delivery models
- Domain expertise: Expert level Finance domain expertise
- Risk mitigation: Ability to apply risk-mitigation strategies
- SAP solutions knowledge: Understanding of SAP oCFO solutions and related business processes enabled by such solutions
- Technical understanding: Some technical knowledge to address customer issues
- Educational background: Bachelor's degree or equivalent required
- Software experience: Knowledge of SaaS, PaaS and IaaS processes
- Project management: Strong program/project management and governance skills
- Commercial skills: Good commercial/deal support skills
- Communication skills: Excellent verbal and non-verbal communication skills
- Renewals and expansions: Experience driving renewals, expansions, and up-sells
- Knowledge of Financial Solutions a plus
Benefits
- SAP North America Benefits
Company Overview
SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services. It was founded in 1972, and is headquartered in Walldorf, Baden-Wurttemberg, DEU, with a workforce of 10001+ employees. Its website is https://www.sap.com.
