About the position
As the Digital Solution Advisor Manager, you will be the go-to person for any solution or product questions within the sales team in our Human Capital Management Business unit. You will leverage your deep expertise in specific solutions to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP footprint to maximize value for their organization.
Responsibilities
- Work closely with sales and other related teams to understand customer requirements and provide appropriate solutions that align with company offerings.
- Develop and maintain a deep understanding of the company's product and service offerings to ensure accurate and compelling presentations to prospects.
- Collaborate with other departments to streamline processes and ensure customer needs are met in a timely and efficient manner.
- Monitor and report on presales activities, ensuring that the team's efforts align with the broader business goals.
- Provide clear guidance and mentorship to the Digital Solution Advisory team, setting clear objectives and performance expectations.
- Coordinate with sales, marketing, and technical teams to align strategies and objectives.
- Help foster a culture of excellence and continuous improvement.
- Stay updated with the latest industry trends, technologies, and best practices to ensure the Digital Solution Advisory team is always ahead of the curve.
- Act as a conduit between the DSA team and product development, channeling feedback to ensure the continuous evolution of the company's offerings.
- Foster a culture of innovation, encouraging team members to think outside the box and challenge the status quo.
Requirements
- Bachelor's degree (or equivalent) required, MBA or equivalent degree from accredited university preferred.
- Proven track record of success in presales or a similar customer-facing role within the technology industry.
- Minimum of 7 years of experience.
- Familiarity with the product suite and the broader industry landscape is essential.
- Demonstrate a deep understanding of crafting and delivering compelling product demonstrations, handling technical objections, and collaborating effectively with sales and technical teams.
- Experience in complex sales cycles, fostering innovation in presales methodologies, and driving continuous improvement initiatives is highly desired.
- Prior exposure to conducting workshops, webinars, and training sessions would be advantageous.
Benefits
- Highly collaborative, caring team environment.
- Strong focus on learning and development.
- Recognition for individual contributions.
- Variety of benefit options.
