Specialized Skills:
- Experience with configuring and supporting SAP SuccessFactors Employee Central is required.
- Experience with SAP Role Based Permissions (RBP) is required.
- Experience with using SAP Business Technology Platform (BTP) and developing integrations using Cloud Platform Integration (CPI) is required.
- Experience with SAP ECC HCM (On-Premise) Organization Management and Personnel Administration (OM/PA) is highly preferred.
- Experience with SAP ECC HCM (On-Premise) Payroll, Time, and Benefits is preferred.
- Experience with other SAP SuccessFactors modules, such as Recruiting (RCM), Learning Management (LMS), and Performance Management & Goals Management (PM/GM) is a plus.
- Excellent communication skills and customer service orientation
Education/Experience:
- Bachelor’s degree required
- 5 + years of relevant work experience required
- SAP Employee Central Certification is a plus
Essential Duties and Responsibilities:
- Obtain a deep understanding of relevant business area(s) and business processes to be able to recommend solutions and build high-quality requirements.
- Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
- Participate in Application Analysis, Configuration, Testing, Management, and Maintenance in an Enterprise environment, including (where applicable):
- Access administration and user onboarding.
- Issue resolution, patching, and performance monitoring.
- Reliability, backup, disaster recovery, and business continuity.
- Monitor system logs for unusual activity and escalate or makes recommendations for resolution.
- Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.
- Support user acceptance testing and user training activities.
- Adhere to the Quality System Procedures and Change Control.
- Lead and/or participate in delivery of projects.
- Provide Application End User support.
- Respond, resolve, or escalate reported incidents.
- Under management direction, may participate as SME for audits.
- Responsible for coordinating application needs from back-end platforms through user interface.
- Ensure stability, integration, and integrity of production systems.
- Complete all QA Non-Conformance and Corrective Actions in a timely manner.
- Participate in assessment of application security and identity management requirements, where applicable.
- Create artifacts as appropriate, including business case documentation, scope documentation, detailed functional requirements, operational requirements, process flows, and manual and automated test cases.
- Understand technical options, limitations, costs, and risks.
- Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
- Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalate issues where appropriate.
Additional Duties & Responsibilities (partial list):
- Provide Level 2 and Level 3 on-call coverage support.
- Viewed as a subject matter expert in the field within the organization.
- MeArthrex Benefitsdical, Dental and Vision Insurance
- Company-Provided Life Insurance
- Voluntary Life Insurance
- Flexible Spending Account (FSA)
- Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
- Matching 401(k) Retirement Plan
- Annual Bonus
- Wellness Incentive Program
- Free Onsite Medical Clinics
- Free Onsite Lunch
- Tuition Reimbursement Program
- Trip of a Lifetime
- Paid Parental Leave
- Paid Time Off
- Volunteer PTO
- Employee Assistance Provider (EAP)
