Position Overview:
We are looking for an IT OTC Solution Architect responsible for ensuring, driving and providing:
Domain Expertise:
- possesses in-depth, end-to-end knowledge of the Order to Cash B2C and B2B processes
- Strong knowledge of neighboring domains and functions - supply chain / operations, finance & procurement, and how those supporting functions intertwine with order management, invoicing, and cash collection.
Collaboration with Business and IT:
- Mutually collaborates with both Function Leads and IT professionals
- Works together with business stakeholders to understand requirements, pain points, and strategic goals.
- Engages with IT teams to translate these requirements into technical solutions & roadmaps.
Digital Transformation and Data-Driven Approach:
- Drives digitalization within the OTC domain
- Leverage data and digital technologies, shaping the future state of OTC processes.
- Explores innovative ways to enhance efficiency, accuracy, and customer experience.
Roadmap Development:
- Aligns OTC roadmap with the organization’s mid- and long-term strategy.
- Outlines how OTC processes will evolve, incorporating advancements in technology and data utilization.
- Deployment and Project Delivery:
- Acts as a design authority in the OTC Portfolio (S/4HANA, SAP CAR, SAP ECC, SAP DRC, HighRadius, etc.) implementation
- Collaborates with key users and implementation partners to ensure successful project delivery.
Continuous Improvement and Innovation:
- Works closely with the Product- and Area Owners during sprint reviews and ceremonies
- Identifies value-added innovations (Citizen automation & robotics, AI) and drive continuous improvement
- Enhances OTC processes, making them more efficient, compliant, and responsive.
Your ‘day to day’:
Engagement with business stakeholders to discuss business pain points, process bottlenecks, and future goals
Technical Exploration and Solution Design:
- Assess existing systems and explore new technologies.
- Support/Work on architectural diagrams to visualize the solution.
Project Work:
Depending on ongoing projects:
- Advise system design and configuration.
- Test: Collaborate with testers to validate changes.
- Document: Update process documentation.
Collaboration with IT Teams:
Interaction with IT colleagues:
- Development Teams: Providing guidance on code development approach and modularity
- Infrastructure Teams: Ensuring middleware/integration layers adoptability and resilience
- Security Teams: Addressing data protection and compliance topics
Problem Solving and Troubleshooting:
Support teams where needed, such as:
- Investigate: Analyze logs, system behavior, and user feedback.
- Perform Root Cause Analysis: Identifie underlying problems.
- Resolve: Propose and implements solutions.
Continuous Learning and Industry Trends:
- Stay updated on industry best practices and emerging technologies:
- Read articles, attend webinars, and participate in professional forums.
Project Meetings and Progress Tracking:
(Participate in project meetings, as needed:
- Status Updates: Reporting progress and addressing roadblocks.
Coordination: Ensuring alignment across teams.
Who we’re looking for:
- Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
- Experience: At least 10 years of overall SAP experience (including multiple full lifecycle implementations) , with several years in solution architecture roles.
- SAP CAR & Retail Proficiency: Deep expertise in SAP Customer Activity Repository (CAR) and its retail components (e.g. Omnichannel Article Availability, OAA) and strong knowledge of SAP S/4HANA Retail solutions .
- Architecture & Integration: Proven skills in system architecture, solution design, and integrating SAP systems end-to-end. Capable of designing scalable architectures that connect SAP CAR with S/4HANA and other applications (POS, e-commerce, etc.).
- SAP SD & Retail Processes: Hands-on experience with SAP SD and retail industry processes, ensuring the SAP solutions align with omnichannel retail operations and best practices in the consumer/retail sector.
- UI/UX and Fiori: Understanding of SAP Fiori applications and modern UI/UX design principles for SAP, enabling the architect to guide user-friendly interface development .
- Cloud/On-Prem Knowledge: Knowledge of SAP deployment in cloud, on-premise, and hybrid environments – able to design solutions for different landscapes and advise on integration across public cloud, private cloud, or on-prem scenarios .
- Legally authorized to work in the U.S.
Annual Base Salary Range: $123,750-$165,000
What we offer
- We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
- We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.
- Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
- Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong.
- Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
- Take pride in delivering our promise to society: To improve the lives of millions of smokers.