SAP SD/CS Functional Consultant
Location Alpharetta, GA-Onsite
Desired Skills: SAP SD
Must Have Technical/Functional Skills
- Minimum 10 years of experience in implementing, configuring, and supporting SAP SD.
- Expertise in the Sales Order Management, Pricing, Billing, Shipping, and Credit Management functionalities of SAP SD.
- In-depth knowledge of integration with MM, FICO, and WM modules.
- Experience in handling complex customizations and third-party integrations (EDI) in SAP SD.
- Good experience in SAP SD Business Processes and it includes: Contracts, Sales Order, Delivery Processing, Shipment processing, Billing, Credit/Debit Memo Processing, Sales Returns, Free of charge delivery, STO, rebates processing and free goods determination and relevant SAP configuration.
- Expertise in handling large SAP SD projects, including full lifecycle implementation, system configuration, Go-Live, and post-Go-Live support.
- At least 10 years of experience working with the SAP CS module, including service order management, warranty management, and service contract configuration.
- Hands-on experience integrating SAP CS with SAP SD, SAP PM, and SAP MM.
- Knowledge in field service management and supporting mobile solutions for field technicians.
- Expertise in service billing, service confirmations, and service performance reporting.
SAP SD (Sales and Distribution) Consultant Responsibilities:
- Configuration and Customization:
- Responsible for configuring and customizing SAP SD modules, including Sales Order Management, Shipping and Transportation, Billing, and Pricing.
- Configuring sales document types, item categories, schedule line categories, pricing procedures, and output determination.
- Integration:
- Integration of SAP SD with SAP MM (Materials Management), SAP FICO (Finance and Controlling), SAP WM (Warehouse Management), and SAP CS (Customer Service) modules for seamless business process flow.
- Configuring interfaces for third-party integrations, including EDI (Electronic Data Interchange) and external warehouse management systems.
- Business Process Mapping:
- Analyze business requirements and map them to SAP solutions.
- Design and implement process flows for order-to-cash (OTC) processes, including sales order, delivery, billing, and payment.
- Sales and Distribution Reporting:
- Design and implement sales reporting (standard reports and custom reports) using SAP Query, ABAP, or SAP BW.
- Support and Troubleshooting:
- Provide ongoing support, including troubleshooting SAP SD issues and resolving production support tickets.
- Perform user training, handle user acceptance testing (UAT), and ensure successful Go-Live.
- Documentation:
- Develop functional specification documents, system design, and test cases.
- Maintain project documentation throughout the system's lifecycle, including post-go-live support.
SAP CS (Customer Service) Consultant Responsibilities:
- Configuration and Customization:
- Configure the SAP CS module to handle customer service requests, service orders, complaints, and warranty management.
- Set up service contracts, service orders, and warranties based on client requirements.
- Integration:
- Integrate SAP CS with SAP SD, SAP PM (Plant Maintenance), and SAP MM for handling service notifications, spare parts management, and work orders.
- Configure and customize Service Notification, Service Order, and Customer Service billing.
- Business Process Improvement:
- Work with business users to improve service management processes through automation and efficiency improvements.
- Service Order Management:
- Setup and manage service orders, service confirmations, and service billing, ensuring the proper flow from service request to service completion.
- Field Service Management:
- Integrate SAP CS with mobile solutions for field service management (service engineers on-site, managing service calls, etc.).
- Warranty and Maintenance Contracts:
- Configure and manage warranty contracts and maintenance service contracts for customers, tracking service delivery, and managing claims.
- Reporting:
- Setup service order-related reporting to analyze service performance, customer satisfaction, and warranty management.
