Job Title: Customer Success Partner Senior Advisor
Location: Newtown Square, PA
Purpose and Objective
SAP America, Inc. seeks a Customer Success Partner Senior Advisor at our Newtown Square, PA location responsible for management, orchestration of resources, and execution of activities for a designated set of customer accounts.
Responsibilities
- Develop and implement account strategies and consumption plans that drive customer outcomes.
- Engage with CSM teams at SAP PartnerEdge Sell Partners to support indirect business, driving customer lifetime value and building a sustainable Customer Success practice.
- Foster cloud subscription adoption, consumption, renewals, and expansion of SAP’s footprint, ensuring seamless collaboration and partner self-sufficiency.
- Collaborate with partners and stakeholders to manage indirect cloud installed base.
- Enable and support partners in delivering customer success outcomes through engagement and education.
- Monitor customer usage and adoption, providing guidance on maintaining customer relationships post go‑live.
- Ensure forecast cadences and manage renewal risk, driving cloud commercialization and renewal targets.
- Foster a seamless customer success collaboration model, increasing partner self‑sufficiency and ecosystem capabilities.
Education and Experience
Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Mathematics or a related field of study and six (6) years of progressive post‑baccalaureate experience in the job offered or related occupation.
Alternatively, a Master’s degree or foreign equivalent in Computer Science, Engineering, Mathematics or a related field of study and four (4) years of experience in the job offered or related occupation.
Qualifications
- Four (4) years of experience in ABAP/ERP based development, quality and delivery skills.
- Experience with SAP Data Quality Management, ETL Tools, SAP ECC OnPremise, S/4 HANA OnPremise, and S/4 HANA Cloud Public Edition.
- Experience implementing ERP and S/4HANA solutions with project management and technical cutover skills.
- Experience with HANA Studio Modeling.
- Experience implementing and positioning short engagements to resolve issues, business critical bottleneck, and position innovation with Customers or Partners.
Travel
Position requires up to 20% domestic travel to various and unanticipated customer sites for annual customer success plans and quarterly business reviews.
Compensation
The annual base salary range for this position is $125,923 - $196,350. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. The targeted combined range for this position is $154,000 - $261,800. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process.
Equal Employment Opportunity Statement
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Nearest Major Market: Philadelphia
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