Cyberobotix is seeking a senior SAP S/4HANA Service Consultant to lead and support end-to-end implementations in complex enterprise landscapes. This role involves owning solution design and delivery across S/4HANA Service, with a focus on warranty processes, serialization, and cross-functional integrations.
Responsibilities
- Lead full lifecycle projects using SAP Activate: Discover, Prepare, Explore, Realize, Deploy, Run
- Own functional design for S/4HANA Service scenarios: in-house repair (RMA, repair orders, repair quotations), service contracts, service orders, resource planning, time & material, and integration with billing
- Design and configure warranty processes: customer and vendor warranty claims, entitlements, authorization checks, parts/labor coverage, credit/debit memo handling, and recovery from vendors
- Implement serialization and equipment/master data: equipment records, serial number management, install base, device history, and integration with logistics and finance
- Integrate SD with Service for seamless lead-to-cash and service-to-cash: quotations, sales orders, delivery, billing (FI-AR), returns, and repair loops
- Define cross-module integration: MM for spare parts planning/procurement, PP/PM/CS as relevant, LE for shipping/returns, FI/CO for revenue recognition, controlling, and settlement
- Champion Clean Core: leverage standard processes, Fiori apps, key-user extensibility, and BTP side-by-side extensions where needed
- Drive data migration strategy (BP, equipment, installed base, warranties, pricing), test management (unit/SIT/UAT), cutover planning, and hypercare
- Lead client workshops, write functional specs, guide ABAP/UI5 teams, and deliver end-user training and documentation
- Advise on S/4HANA roadmap
Skills
- 10+ years SAP experience with 3+ years on S/4HANA Service
- 2+ end-to-end S/4HANA implementations leading Service scopes
- Deep functional expertise in: S/4HANA Service: service contracts, service orders, in-house repair, confirmations, logistics integration, and billing
- Warranty management: customer/vendor warranty, claims processing, entitlement checks, recovery processes
- Serialization/equipment: serial number management, equipment master, install base/device history
- SD core: order management, pricing, delivery, billing, credit/returns
- Proven cross-module integration with MM, LE, and FI/CO; exposure to PP/PM a plus
- Hands-on with Fiori apps for Service/SD, output management, and pricing in S/4HANA
- Strong testing, data migration, and cutover leadership in complex environments
- Excellent stakeholder management, workshop facilitation, and documentation skills
- Excellent communication skills
- S/4HANA Service certification
- S/4HANA SD certification
- Experience with RISE with SAP, Private Cloud deployments
- Knowledge of SAP BTP extensibility, CDS views, OData, and integration patterns (e.g., CPI)
- Field Service integration (planning/dispatching) and mobile service execution experience
Company Overview
Cyberobotix emerges as a dynamic force in the IT consulting and staffing industry, poised to redefine excellence in talent acquisition and technology-driven solutions. It was founded in undefined, and is headquartered in Austin, Texas, US, with a workforce of 501-1000 employees. Its website is https://cyberobotix.com/.
