SAP is a leading company that helps the world run better and is seeking a Solution Customer Success Manager for their Office of the CFO. The role involves acting as a trusted advisor to customers, maximizing customer lifetime value, and driving the adoption of SAP oCFO solutions.
Responsibilities
- Act as a trusted advisor: Build deep executive relationships and earn trusted advisor status with customers
- Maximize customer lifetime value: Deliver solution area expertise to customer executives and their line of business
- Accelerate value delivery: Drive rapid adoption and consumption of SAP oCFO solutions
- Identify new opportunities: Leverage new or expanded SAP solutions, including the upcoming SAP Cloud Business Suite
- Mitigate churn: Manage renewals of SAP solutions/services
- Support sales: Identify sales leads and assist in expansion and upsell efforts
- Crisis management: Handle difficult customer situations and de-escalate crises
- Drive renewals and expansions: Focus on subscription or perpetual license-based solutions
- Support adoption of broader Finance solution set: SAP S/4HANA Cloud, Public Edition and Intelligent Spend solutions
Skills
- Executive presence: Strong relationship-building skills
- Business acumen: Deep knowledge of business models, strategies, and processes
- Problem-solving: Proven ability to handle complex issues with customer executives
- Cloud software expertise: Experience with cloud software solutions and delivery models
- Domain expertise: Expert level buying center/Lines of Business domain expertise
- Risk mitigation: Ability to apply risk-mitigation strategies
- SAP solutions knowledge: Understanding of SAP oCFO solutions and related business processes enabled by such solutions
- Technical understanding: Some technical knowledge to address customer issues
- Educational background: Bachelor's degree or equivalent required
- Software experience: Knowledge of SaaS, PaaS and IaaS processes
- Project management: Strong program/project management and governance skills
- Commercial skills: Good commercial/deal support skills
- Communication skills: Excellent verbal and non-verbal communication skills
- Renewals and expansions: Experience driving renewals, expansions, and up-sells
- Knowledge of Financial Solutions a plus
Benefits
- Constant learning
- Skill growth
- Great benefits
- Flexible working models
- SAP North America Benefits
Company Overview
SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services. It is a sub-organization of Delos Cloud. It was founded in 1972, and is headquartered in Walldorf, Baden-Wurttemberg, DEU, with a workforce of 10001+ employees. Its website is https://www.sap.com.
