Location:
Anywhere in Country
At EY, we're all in toshape your futurewith confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Technology Consulting - Managed Services - SAP Operations and
** EY** 's Technology Operations Managed Services team (Tech Ops) works with some of the world's largest companies. Our solution is being built out in FY24 to encompass application managed services, digital solutions including custom development and bespoke solutions. The solution team caters to account teams and clients in all sectors with an emphasis on the larger, more complex managed service deals.
The team is responsible for building the business into a significant solution for the firm, achieving target margin and revenue targets and drivinginnovative solutionsto ensure EY retains a foothold in the market.
** The opportunity*
* In our Technology Operations and Service Delivery practice, this role is pivotal in ensuring the smooth operation and support of our technology solutions. As a Senior Support Services professional, you will be at the forefront of delivering quality support and resolving issues that impact key business processes, products, and services.
This position offers the chance to contribute to initiatives that drivecontinuous improvementand the adoption of automation at scale. You will be responsible for running, maintaining, and supporting technology projects post-transition, ensuring successful deployment to the user community.
** Your key responsibilities*
* In this role, you will spend your time across various critical responsibilities, including:
+ Delivering quality support and resolving issues within the context of key business processes.
+ Contributing to initiatives that drivecontinuous improvementand standardization.
+ Ensuring adherence to service level agreements and operational level agreements established by service delivery.
You will face challenges that require analytical thinking andproblem-solving skills, providing you with opportunities tolearn and growin adynamic environment. This role may require regular travel as needed by external clients, and you will actively participate in client working sessions on a daily basis.
** Skills and attributes for success*
* To excel in this role, you should possess the following skills and experience:
+
Experience withSAP ERP systems either functional or technical, preferably S Hana, Rise and or Grow.
+ Experience Managing SAP delivery teams , offshore experience and driving offshore delivery
+ Strong customer orientation and experience in customer support operations.
+ Proficiency in application management ITIL processes and technology service management.
+ Excellentcommunication skills, with the ability to build and manage relationships effectively.
+Critical thinkingandcomplex problem-solvingabilities.
** To qualify for the role, you must have*
* + A Bachelor's degree (4-year degree
+ Typically, no less than 5 - 7 years of relevant experience in SAP Operations or running SAP project, or both
+ Expertise in Application Management is essential.
+ Knowledgeable of Agile terminology and Agile methods.
+ Strong customer orientation and experience in Customer Support Operations are required.
+ A solid understanding of Data Delivery and Management is necessary.
+ Proficiency in Stakeholder Management is important.
+ Familiarity with Technology Ecosystem Operations is crucial.
+ Experience in Technology Service Management is necessary.
+ Strong Troubleshooting Triage skills are expected.
+ Excellence in Building and Managing Relationships is essential.
+ The ability to establish Client Trust and Value is crucial.
+Strong communication skills, particularly in Communicating With Impact, are required.
+ Digital Fluency is a key requirement for this role.
+ Emotional Agility is important for navigating complex situations.
+ Proficiency in Hybrid Collaboration is valued.
+ StrongComplex Problem-Solvingabilities are essential.
+Critical Thinkingskills are necessary for success in this role.
+ A focus on Driving Outcomes is required.
+ Learning Agility to adapt to new challenges is important.
** Ideally, you'll also have*
* + Experience in managing technology projects and post-transition support.
+ Aproven track recordof delivering quality support in afast-paced environment.
+ Familiarity with automation tools andcontinuous improvementmethodologies.
** What we look for*
* We seek individuals who are proactive, adaptable, and eager to learn. Top performers in this role demonstrate a commitment to excellence and possess stronganalytical skills, enabling them to navigate complex challenges effectively.
** What we offer you*
* At EY, we'll develop you withfuture-focusedskills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in adiverse and inclusive cultureof…
