SAP is a leading company in enterprise resource planning (ERP) software, known for its innovative solutions that help businesses run efficiently. The SAP Operations Adoption Associate will support marketing strategies, manage event logistics, and coordinate innovation workshops to drive customer engagement and tool adoption.
Responsibilities
- Support marketing strategies to increase engagement with PE services and innovation topics
- Support the adoption of strategic services and innovation offerings at Premiums Services Americas customers & Max Success Plan
- Involved in campaigns across digital, social media, and a mix of virtual and in-person channels
- Support the planning and execution of major customer-facing events, including SAP Sapphire, MaxAttention Forums across the Americas, and the MaxAttention Summit in Germany
- Coordinate end-to-end event logistics, including communications, landing pages, registration tracking, on-site readiness, and post-event follow-ups
- Manage stakeholder communications and event registration processes to ensure seamless participation, alignment and engagement
- Support the planning, delivery, and follow-up for both regional and global PE events with a strong focus on measurable impact – tracking key outcomes such as customer attendance, engagement, follow-up actions, and solution adoption progress
- Coordinate the delivery and structured follow-up of Max Attention Innovation Workshops in collaboration with SPMs, TQMs and Americas Delivery Hub
- Support SPMs & TQMs to by enabling consistent communication, documentation and follow-up motion that help drive customer engagement around innovation topics as part of the broader Premium Engagement strategy
- Create workshops invitation templates, messaging frameworks, and targeted outreach materials to ensure consistent and scalable communication
- Support re-engagement strategies, and structured content plans that reinforce workshop objectives and drive follow-through on customer actions
- Support the maintenance the measurable impact by ensuring workshops include clear objectives, defined follow-up steps, and mechanism to track customer progress and engagement
- Support adoption of internal tools (e.g., CALM for Services Issues & Actions), ensuring tool hygiene, data quality, and operational alignment
- Create and maintain internal templates, communication assets, and documentation to streamline processes
- Support SPMs, TQMs & Americas Delivery Hub, and global leads to support customer-specific requests, innovation alignment, and communication strategies
- Build and maintain engagement platforms (e.g., Teams communities) to enable communication and knowledge sharing across the SPM & TQM colleagues
- Manage collaboration platforms for effective cross-team coordination and internal enablement
Skills
- Proven ability to manage digital, social, virtual, and in-person engagement channels
- Bring deep familiarity with SAP Services strategy and hands-on knowledge of PE delivery models to ensure alignment and relevance across all activities
- Strong experience organizing and executing global events with both internal and external stakeholders
- Skilled in working across global teams, time zones, and all levels of seniority
- Familiar with SAP tools and systems (e.g., CoPilot, Joule, Teams, CALM, HEP, Excel, PowerPoint, Adobe) and reporting mechanisms
- Highly organized with strong project management skills and sharp attention to detail
- Proactive, resourceful, and results-driven with a 'can-do' attitude
- Innovative mindset with a passion for introducing new ideas and improving internal processes
- Comfortable multitasking and managing multiple priorities in fast-paced environments
- Eager to learn, open-minded, and flexible in adapting to new challenges
- Committed to delivering customer value through strategic innovation and operational excellence
- Willingness to travel for events and meetings as needed
- Excellent communication, collaboration, and stakeholder engagement skills
Benefits
- Constant learning
- Skill growth
- Great benefits
Company Overview
SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services. It was founded in 1972, and is headquartered in Walldorf, Baden-Wurttemberg, DEU, with a workforce of 10001+ employees. Its website is https://www.sap.com.
Company H1B Sponsorship
SAP has a track record of offering H1B sponsorships, with 6 in 2025, 1 in 2024, 3 in 2023, 3 in 2022, 3 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.
