SAP is a leading company in business application software and related services. The Customer Success Manager, Acceleration (BTP) will focus on driving consumption and value realization of SAP Build to enhance BTP revenue, while partnering with various teams to ensure successful customer transformation journeys.
Responsibilities
- Stabilize SAP Build consumption early in customers transformation journey and focus on driving first-project success for SAP Build through short, structured, high-impact engagements that activate platform capabilities, demonstrate value quickly and create momentum for sustained SAP Build consumption and set the foundation to drive expansion revenue
- Drive sustainable SAP Build usage that leads to BTP consumption growth and expansion beyond initial seeded bundles
- Use FRE engagement planner and activity repository to plan, track, and forecast consumption outcomes at account
- Identify, prioritize, and engage targeted customers with focus to drive consumption
- Lead 60–90-day, time-boxed engagements focused on getting the first SAP Build use case live and productive
- Analyze customer technical and transformation needs and define a clear 60–90 day success plan aligned to engagement plays (Strategic Positioning, Momentum, Extensions & Agentic Development, Roadmap)
- Provide advisory guidance on use cases, solution architecture, governance, extensibility, AI and data interplay, and scaling patterns to de-risk the first project
- Map customer business goals, processes, and differentiating capabilities to SAP Build capabilities, showcasing clean-core-friendly extension patterns and innovation scenarios
- Coach customers on best practices and standard content (Acceleration Packs, demos, technical academy assets) to accelerate time-to-value
- Operate as a central BTP/SAP Build point of contact during the acceleration phase, orchestrating alignment across account teams, specialists, and delivery stakeholders
- Execute structured handovers (Transfer, Pause, Extend, or Co-Ownership) to Sales, RISE-EA, D‑CSM, S‑CSM, or Partners based on engagement maturity and next desired outcomes
- Maintain a continuous improvement loop by sharing feedback, best practices, risks, and success stories across regions and global teams
- Leverage and contribute to SAP Build Acceleration content strategy (Acceleration Packs, demos, technical academy materials) in partnership with the SAP Build Domain Lead
- Participate in ongoing enablement such as the SAP Build CSM Bootcamp and internal communities (e.g., SAP Build Blackbelts), and feed structured content feedback into global programs
Skills
- Deep expertise in SAP Business Technology Platform, especially SAP Build, and embedded suite entitlement
- Ability to map the customer use case to supporting SAP Build capabilities
- SAP Build positioning and competitive knowledge
- Proficient in custom Agentic development for SAP LoB Applications using SAP Build
- Comfortable in discussing cutting-edge application development including MCP, Agent to Agent integration patterns and AI-powered intelligent application development
- Proactively engages with BTP customers to deliver high-impact, short-duration advisory engagements focused on accelerating platform adoption and consumption with special focus on Build
- Acceleration engagement is dynamically assigned and CSM should be constantly evaluating customer for consumption potential (engagement scorecard)
- Manages diverse account portfolios, prioritizing Build-seeded and LOB-driven opportunities across regions
- Collaborates closely with Line of Business (LOB) Customer Success Managers to identify and support projects lacking traditional BTP CSM coverage
- Applies a farming-sales approach to maximize BTP footprint and revenue expansion within strategic accounts
- Sales savvy, able to identify new opportunities for customer to leverage new or expanded SAP solutions
- Possesses competitive knowledge, understanding BTP's positioning versus hyperscalers and alternative platforms
- Maps customer business use cases to supporting BTP capabilities and demonstrates immediate business value
- De-risks early-stage BTP adoption and implementation through targeted, advisory-driven engagements
- Advises on application extension scenarios, best practices, cloud architecture, governance, extensibility, and scaling with SAP BTP
- Expert level buying center / LoB(s) domain expertise with deep expertise in one or more industry a plus
- Experience working in and around cloud software solutions and cloud delivery models along with deep understanding of cloud readiness, characteristics, challenges and benefits
- Knowledge of SAAS and IAAS processes including provisioning, onboarding, and customer support
- Demonstrates strong business development and relationship-building abilities to foster customer trust and drive action
- Exhibits proactive communication and value positioning skills to influence technical and business stakeholders
- Operates effectively in fast-paced, advisory roles, adapting rapidly to changing project and customer needs
- Coaches customer teams on best practices and value realization, serving as a catalyst for stakeholder enablement
Benefits
- Great benefits
- SAP North America Benefits
Company Overview
SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services. It was founded in 1972, and is headquartered in Walldorf, Baden-Wurttemberg, DEU, with a workforce of 10001+ employees. Its website is https://www.sap.com.
