Job Responsibilities: - Accurately create and modify service contract quotes and service contracts, resulting in a high efficiency workload.
- Ensure timely maintenance of records in SAP and Salesforce, or other Sales Automation tools.
- Validate the integrity of purchase orders against quotes and renewal quotes against the prior contract.
- Ensure discounts and payment terms on quotes and/or contracts conform to the PE approval process.
- Knowledge of invoicing procedures in order to accurately process service contract cancellations, credits, and re-bills. Commitment to thoroughly resolving AR related inquiries.
- Provide guidance and assistance to sales representatives and field partners using critical thinking and approved service contract SOPs.
- Manage external and internal queries in a professional, client-oriented manner (requests for quotes, pricing, terms & conditions, etc.).
- Collaborate with key stakeholders to develop bids and RFQ responses, oversee government service contract quote preparation, monitor progress, address potential issues, and implement follow-up plans.
- Use critical thinking and system knowledge to identify and correct errors independently.
Systems Utilized: SAP, Salesforce, Excel, Word, Outlook, Teams
Location: This is an on-site position based in Shelton, CT and may require minimal travel.
Qualifications/Education/Technical Skills:
- BA in business or related service industry experience preferred.
- 3+ years of administrative experience working in SAP.
- Salesforce experience preferred.
- Strong technically.
- Capability to work accurately and quickly, managing tasks through prescribed processes, with critical thinking to bridge process gaps on non-standard tasks.
- Aptitude to develop solutions to problems.
- Commitment to accuracy and quality work; ability to add value.
- Strong attention to detail.
- Ability to work under flexible and dynamic conditions to meet deadlines.
- Legal administrative experience preferred.
The annual compensation range for this full-time position is $60,320.00 to $70,000.00. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.
