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SAP NS2 Senior Client Delivery Manager – Federal Accounts (Remote, preference local to DC Area)

Company Overview:
SAP is the global market leader for business software and related services. SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary of SAP. At SAP NS2, we leverage best-in-breed technologies engineered by SAP to protect the lives, assets, and information of Americans. We offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

This position requires access to customer data. Must be a U.S. citizen. SAP NS2 does not offer Visa sponsorships for this role. All internal candidates must have manager’s approval to transfer.

Position Summary:

The Senior Client Delivery Manager (CDM) is part of the Customer Success Organization and serves as the primary point of contact for SAP NS2 Cloud Customers within Federal Accounts, including both DoD and Federal Civilian (Fed-CIV) agencies, focusing on S/4HANA RISE Private Cloud Edition (PCE) in the Commercially Regulated Environment (CRE) and Cloud Application Services (CAS).

The Senior CDM is responsible for strategic and operational delivery leadership, driving end-to-end customer engagement from contract signature onwards—covering onboarding, service delivery execution, release and maintenance planning, governance and architecture oversight, and renewal strategy.

This role requires a comprehensive understanding of DoD and Federal RAMP (FedRAMP, IL2–IL6) regulations and compliance frameworks, ensuring cloud delivery models meet applicable federal cybersecurity and regulatory mandates.

Key Responsibilities:

Engagement & Relationship Management

Serve as the senior-level customer engagement lead and trusted advisor for Federal, DoD, and Fed-CIV clients.
Conduct regular executive and quarterly business reviews with customer leadership to evaluate service quality and business outcomes.
Deliver and interpret balanced scorecards and performance KPIs to ensure overall customer satisfaction and drive continuous improvement.
Translate Federal mission goals into aligned SAP NS2 cloud strategies and roadmaps, helping customers maximize the value and security of their SAP investments.

Delivery & Operations Management

Lead complex onboarding/transition projects in DoD and Fed-CIV regulated environments with an emphasis on compliance, security, and operational excellence.
Serve as the single point of contact for service and support requirements across NS2 Cloud Services.
Manage multi-domain service delivery according to defined scope, budget, and milestones, ensuring alignment with FedRAMP and DoD Impact Level (IL) standards.
Oversee incident management and escalation processes, collaborating with internal Mission Control Center (MCC) and Operations Control Center (OCC) teams.
Develop and enforce quality and compliance plans to maintain adherence to Federal security and operational standards.
Lead customer release and maintenance planning, including IT calendar management and version control to maintain regulated compliance posture.

Account & Business Management

Build senior executive relationships across customer stakeholder organizations, including procurement, program management, and security compliance teams.
Identify and develop upsell and service expansion opportunities across SAP NS2 cloud offerings, in collaboration with Sales and Solution teams.
Support renewals, contract extensions, and commercial change requests ensuring alignment with compliance and delivery goals.
Drive Cloud Application Services operating profit reviews and ensure service-level adherence and SLA management.

Education & Experience Requirements:

Bachelor’s Degree (or equivalent experience) in Business Administration, Computer Science, Technical Engineering, or a related field.
7+ years of customer-facing program or delivery management experience, preferably within Federal, DoD, or Fed-CIV environments.
Deep understanding of DoD Cloud security models, FedRAMP compliance, and NIST frameworks.
Proven ability to lead delivery for multiple customers while maintaining high compliance and service quality standards.
Strong executive communication, relationship building, and stakeholder management skills.
Expertise in service delivery for SAP solutions, including S/4HANA, BTP, and SAC, with experience in Cloud Application and Technical Delivery.
Demonstrated adaptability and innovative mindset toward adopting new technologies, such as AI and automation, to optimize delivery performance and operations.
Experience with SAP or SAP NS2 preferred.

Desired Professional Training & Certification:

ITIL Foundation or higher certification preferred.
Working knowledge of SAP NS2 Cloud models, operating processes, and Federal compliance standards.
Familiarity with DoD IL2–IL6 certification levels, FedRAMP, DISA STIGs, and related regulatory frameworks highly desirable.

Note: The job description is meant to be a guideline. It is not exhaustive, and we will expect the selected candidate to show flexibility and eagerness to undertake varied tasks and projects.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 159800 - 332300(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 445239 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

SAP America, Inc.

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SAP NS2 Senior Client Delivery Manager - Federal Accounts (Remote, preference local to DC Area)