Position Title: SAP Service Management /Customer Services Analyst

Location: Santa Clara, CA (Onsite)

Project: Contact to Hire Position

Must have: SAP CS /SM & SD and Equipment, Install Base and Asset.

Requirements:

Must have at least 13+ years of hands-on experience with SAP CS /SM & SD.
Must have ability to perform configuration for SAP CS/SM and SD - equipment, Install Base and Asset experience.
Experience with SAP SD user exits for sales order, delivery, billing etc.
Experience working with a contract manufacturer for repairs, replacement and warranty processes
Experience configuring and delivering SAP solutions with Service Contracts; Warranties; Notifications; Repair Orders; Service Orders;
Experience working with inventory management.
Experience working with functionality of Equipment; Serialization; Task lists, SAP Installed Base
Writing of functional/technical specifications for ABAP custom programs
Working knowledge on EDI/IDOC.
Experience in S/4 HANA
Should have Excellent communication and interpersonal skills
Experience in working with interfaces and integration with third party systems.
Experience in conducting workshops and freezing the requirements.
Knowledge in cross module functionality and processes

Key skills required in the following areas:

Ability to configure Install Base
Ability to explain how the Repair process in SAP SM works.
Ability to explain how the process for a Service Order works in SAP
Experience with integrations - preferably CPI as the middleware
Hands on experience with three or more full cycle SAP SM/CS implementations
Experience configuring and setting up SAP UII
Integration experience with 3PL's. The client uses UPS
Experience configuring SAP SM/CS on S/4HANA

Note:

1. Applications will only be accepted through the ATS link provided above. Profiles shared through other means will not be considered.

2. Prolegion does not charge any fee from candidates at any stage. If anyone approaches you for money in exchange for this opportunity, treat it as fraud and report it to us immediately.

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SAP Service Management /Customer Services Analyst